Anke Seidel
Anke Seidel 01 abril 2025
6
2

Buying trees...maybe I'm missing something, but the process doesn't flow.

I've been on this website over the years. I feel that the layout of how to buy trees and the options could be a lot smoother. As I said, maybe I am missing something, but I think I may represent a decent percentage of people coming to this site.
I would think that when I log in, I'd be able to click different trees within a zone that I choose, have them go into my basket and hit 'buy'. Coming back after about 2 years, I still have to fiddle around with the thought of 'am I buying?'...'what am I buying?'...'why does the previous option reset when I move to a new tree species?' I would think it would be like other online shops. Click everything you want into one basket and pay. So today I am also only buying 5 trees of one sort as I'm stuck on this. I did offer Tree Nation my free service to work with them to make it more user friendly free of charge. Having made contact with ops, including phone calls along with sending a detailed structure of 'how and why', I never heard back.

Coming back 2 years later, I see it is still the same. So, again....maybe I'm missing something? But I feel if it could flow more as described, Tree Nation could sell a lot more and make the process more satisfying in general.

General
Categoría
03 abril 2025
Actividad más reciente
2

Indeed ... hope they will answer this time ...

Catherine Marche
Catherine Marche hace 15 días
2

Completely agree. Not customer friendly.
I like to select trees by co2 output. Not possible