Mobile App Privacy Policy

Last updated in April 2026

NEOVEE SOLUTIONS S.L. (hereinafter, "Tree-Nation", "We", "Us", "Our") considers the protection of personal data one of its core values.

This Privacy Policy applies to the Tree-Nation mobile application (the "App") available on the Apple App Store and Google Play Store. It explains how We collect, use, and protect your personal data when You use the App.

For the full Privacy Policy covering Our website and all services, please visit tree-nation.com/legal/privacy-policy.

If You have any questions, please contact Us at legal@tree-nation.com.

TABLE OF CONTENTS

  1. Data Controller and Contact
  2. Data We Collect
  3. How We Use Your Data
  4. Device Permissions
  5. Third-Party Services
  6. Data Retention
  7. Your Rights
  8. Children's Privacy
  9. Changes to This Policy

1. DATA CONTROLLER AND CONTACT

Your personal data are processed by Neovee Solutions S.L., trading as Tree-Nation, as Data Controller, a company with registered office at Calle Álaba 100, 08018 Barcelona, Spain, VAT No. ESB64201965.

Contact details:

2. DATA WE COLLECT

When you use the App, We may collect the following categories of personal data:

2.1 Account Data

When You register or sign in, We collect:

  • Name and email address
  • Username and profile picture (optional)
  • Country and public bio (optional)
  • Social login identifiers (Google, Apple, Facebook) if You choose to sign in via a social provider

2.2 Usage Data

We collect information about how You interact with the App, including:

  • Trees planted, replanted, or gifted
  • Feed activity (likes, comments, follows)
  • Navigation and feature usage patterns

2.3 Payment Data

Payments are processed by our third-party payment providers. We do not store full credit card details. We retain transaction records (amount, date, order reference) for billing and legal compliance purposes.

2.4 Technical Data

We may automatically collect:

  • Device type, operating system, and version
  • App version
  • Crash reports and error logs (via Sentry)
  • Session identifiers stored securely on your device

3. HOW WE USE YOUR DATA

We use the collected data to:

  • Create and manage your account
  • Process tree-planting transactions and display your forest
  • Show personalised content in the feed
  • Enable social features (following, likes, comments)
  • Diagnose crashes and improve App stability
  • Comply with legal obligations
  • Send service-related communications (e.g. order confirmations)

The legal bases for processing are: performance of a contract (account and transaction management), legitimate interests (App stability and security), and legal obligation (record keeping).

4. DEVICE PERMISSIONS

The App may request the following device permissions. All permissions are optional and you can revoke them at any time via your device settings.

  • Photo Library: Required only if you choose to upload a profile picture or tree photo from your gallery. We do not access your library without an explicit user action.
  • Camera: Required only if you choose to take a photo directly in the App to upload a tree image or profile picture.
  • Face ID / Biometrics (iOS): Used solely for device-level authentication at the operating system's request. We do not store biometric data.

5. THIRD-PARTY SERVICES

The App integrates the following third-party services that may process personal data:

We do not sell your personal data to third parties.

Some of the above providers (Google, Apple, Facebook) are based outside the European Economic Area. Transfers to these providers are subject to appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

6. DATA RETENTION

We retain your account data for as long as your account is active. You can delete your account directly in the app under My settings → Delete account, or by emailing legal@tree-nation.com. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law (e.g. financial records).

Crash logs and technical diagnostic data are retained for a maximum of 90 days.

7. YOUR RIGHTS

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data ("right to be forgotten").
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.
  • Restriction: Request that we limit processing of your data.

To exercise any of these rights, contact us at legal@tree-nation.com. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at aepd.es.

8. CHILDREN'S PRIVACY

The App is not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at legal@tree-nation.com and we will promptly delete it.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes via the App or by email. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the App after changes are posted constitutes your acceptance of the updated Policy.