Neovee Solutions S.L. (hereinafter, “Tree-Nation”, “We”, “Us”, “Our”) has as one of its main values the protection of the personal data of our users (hereinafter, “You”, “Yours”). For this reason, We are committed to protecting Your privacy rights and to making Your experience as enjoyable as possible. In this Privacy Policy, We explain how We collect personal information when You use the website (the “Site”), how We use it, share it and store it. Our Privacy Policy complies with the EU General Data Protection Regulation (“GDPR”) and with the Belgian law regarding electronics communications, dated 13 June 2005.
We recommend that You read it carefully before using this Site or providing Your data through it. You can contact Us with any questions You may have by email: contactus@tree-nation.com
Your personal data will be processed by Neovee Solutions SL. as Data Controller, a company having its registered office at Calle Alaba 100, 08018, Barcelona, with VAT number ESB64201965 dedicated to endorsing afforestation, agroforestry and reforestation projects worldwide with the aim to improve environmental, social, and economic conditions on the planet.
Our contact details are as follows:
2.1. Minimum age. You must be at least 18 years old and have sufficient legal capacity to use this Site in order to provide us with Your personal data. This Site is not directed to minors, nor does Tree-Nation knowingly collect data from them.
2.2. Accuracy. When You provide Us with Your data to visit Our Site or use any of our services (hereinafter the "Services"), You must provide real, true, up-to-date data and they must belong to You and not to any third party.
In addition, You must inform us of any changes that may occur to the data provided and, in any event, You are responsible for the truthfulness and accuracy of the data provided at all times.
2.3. Verification of age and accuracy. We may verify Your age and identifying information at any time if necessary, including by requesting an official document or equivalent procedure, and to delete, temporarily disable and/or cancel Your account if it is proved or suspected that You are under the age stated.
Below, We explain how We collect and process Your personal information and provide you, in detail, with all relevant information regarding your privacy:
What data do we collect? Identification and contact information. We collect your identifying information (first name and, optionally, last name), email address, if you are sending the communication as a citizen, company or project owner, and any other information you voluntarily include in the body of the message you send to us. We may request additional information from You if necessary to comply with your request. The information that you are required to provide will be indicated by an asterisk or similar. Without this information it will not be possible to deal with your enquiries or requests. What are the purposes of the processing of your personal data? To answer your requests. The main purpose of the processing of this data will be to answer your requests, resolve your queries and/or provide you with the required information, as well as, where appropriate, to follow up on your requests. Chat support on the Site may be provided by automated software (bots) during offline hours. These bots analyzeanalyse the keywords used in the communications and then reply to You with information available on the Site that may be relevant to Your question. Improving customer service. All the information derived from the doubts, queries, and advice offered to You, is anonymized at the end of the retention period indicated below, and allows us to know how we provide our own customer service, enabling us to improve its quality. What are the legal grounds that allow us to process your data? Is the provision of this data obligatory? Consent. The data provided for the above purposes will be processed on the basis of Your consent, given when you voluntarily contact us through the means made available to You to request information or make a request. Legitimate interests. All information collected by the customer service department that is anonymized and processed by Us for statistical purposes is processed on the basis of Our legitimate interests. If you would like to receive more information about the weighting of interests we have carried out, you can request it by writing to us at contactus@tree-nation.com. How long do we keep your information? We will process all your personal information for the time your requests are being processed and, if necessary, to follow up on them. At the end of this period, We will keep this information blockedinformation, blocked, for the periods provided for by law in order to meet any liabilities and to demonstrate compliance with our obligations (the “retention period”). During the retention period and after, the information may be processed, but only in an anonymized format. Who do we give your personal information to? We do not make any other transfers to carry out this processing other than those generally set out in point 4. Recipients of your personal data. In this regard, some of the channels through which you can contact Us (i.e. chat) are managed by service providers, such as Hubspot, Inc. who act as Data Processors. For more information about how these service providers operate, please see Section 4 below.
What are the ways of collecting the data?
What data do we collect? *Registration through social networks. In the event that you decide to register or log in via a third-party platform or social network (Facebook) we will have access to some of your information contained in your public social network account, as well as name and other profile information. At the time of registration, the social network will inform you about the data that will be transmitted to us for registration and will indicate the conditions. In this regard, please note that the data you provide on such platforms will be processed in accordance with the terms and conditions of the relevant platform or social network. Therefore, we encourage you to keep yourself informed of the purpose and scope of the collection of information that is carried out through these platforms. 2. Data we collect when you use the different spaces available through the Site: Content posted by You and other users of the community may also be shared on social media. Please note that the data you provide on these platforms will be processed in accordance with the terms and conditions of the relevant social network or platform. Therefore, we encourage you to keep yourself informed of the purpose and scope of the collection of information that is carried out through these platforms. What are the purposes of the processing of your personal data? 1. Signing up, creating your profile, managing your account and fulfilling the objectives of the Site. The main purpose of processing Your personal data is to register You as a User on Our Site and give You access to the different available features You have as a registered user: 2. To provide you with content (articles, tips, experiences, and others) created directly by Us or in collaboration with external parties. 3. Sending newsletters or commercial communications. If you give your consent by ticking the relevant box(es), your data will be processed in accordance with section 3.4. 5. Ensure the functionality of our Site, prevention, detection, and prosecution of activities that are unlawful or contrary to the terms of service or that jeopardizejeopardise the security of the information or the Site. We may process the data to ensure the functionality of our Site, gather statistical information about the use and development of our Site, as well as to control and prevent any form of abuse of our Services, such as fraudulent activities, denial of service attacks, sending spam, unauthorizedunauthorised access to the accounts of our users, as well as any other practice that is contrary to the Terms of Use and Contracting of the Site or endangers the security of the information or the integrity of the Platform itself. What are the legal grounds that allow us to process your data? Is the provision of this data obligatory? Consent. The data provided for the above purposes will be processed on the basis of your consent, given when you voluntarily decide to register and create a user profile or account on our Site. The inclusion of the information requested on an optional basis will also be based on your consent. In particular, in relation to the publication of your impact section, list of friends, birthday, be published on the Site (by ticking the relevant box and filling in the sections to be published on a voluntary basis). The information that you are required to provide will be indicated with an asterisk or similar. Without this information it will not be possible to register you in our profile. Legitimate interest. The processing that we carry out for the purpose of ensuring functionality of the Site, the prevention of unlawful activities and others related to the security of the Site will be processed on the basis of Our legitimate interest in ensuring the functionality and security of the network and information to prevent events that could compromise the availability, authenticity, integrity and confidentiality of personal data or of the Site itself. If you would like more information about the weighting we have carried out, you can request it by writing to us at contactus@tree-nation.com. In relation to the sending of newsletters and commercial communications, see Section 3.4. How long do we keep your information? We will process all personal information for as long as the account remains active, and you do not request its deletion. Once this period has expired, We will keep this information blockedinformation, blocked, for the periods provided for by law in order to meet possible liabilities and to demonstrate compliance with our obligations. Who do we give your personal information to? We do not make any other transfers to carry out this processing other than those generally set out in point 4. Recipients of your personal data. In this regard, We may use service providers for the provision of certain ancillary services (for example, hosting services) who act as processors. For more information about how these service providers operate, please see section 4 below.
What are the ways of collecting the data?
What data do we collect? Identification and contact details: In order to be able to comment on the channels enabled on our Site, you must register as a User on the Site. Please, note your identification data (username) and photo will appear in your comments. What are the purposes of the processing of your personal data? Publication of your comments in the corresponding channels. The main purpose of the processing of your data is the publication of your comment, opinion or contribution. You should note that it is compulsory to comply with the provisions set out in Our Terms regarding comments and participation mechanisms. What are the legal grounds that allow us to process your data? Is the provision of this data obligatory? Consent. The processing of the information included in your public account of the social network or platform, as well as the information of the data that the network or platform transmits to us when you register through it, is necessary to be able to make comments or contributions on our Site. How long do we keep your information? The comment and/or contribution will remain published as long as the entry is published on our Site unless a request for removal is made, as long as it is relevant to the public. At the end of this period, all information will be kept blocked for the legal deadlines foreseen to deal with possible liabilities. Who do we give your personal information to? We do not make any other transfers to carry out this processing other than those generally set out in point 4. Recipients of your personal data. In this regard, We may use service providers for the provision of certain ancillary services (for example, hosting services) who act as processors. For more information about how these service providers operate, please see section 4 below.
What are the ways of collecting the data?
What data do we collect? Identification and contact details: In order to send commercial information by electronic means, we use the identification details (name) and e-mail address. Sending you publications and commercial communications related to our Services: We may send You, by electronic means, our newsletter and other commercial communications related to our Services. What are the legal grounds that allow us to process your data? Is the provision of this data obligatory? Consent. The processing of Your data for this purpose is based on the basis of your consent, requested at the time of registration by ticking a corresponding box on the contact form. You can unsubscribe from these commercial communications at any time through the mechanism indicated in each email or by sending us an email to contactus@tree-nation.com. How long do we keep your information? We will keep the information for as long as you are registered on our distribution list for this type of information and, once you unsubscribe, it will be blocked for the legal periods foreseen in order to attend to possible responsibilities. Who do we give your personal information to? We do not make any other transfers to carry out this processing other than those generally set out in point 4. Recipients of your personal data. In this regard, We may use service providers for the provision of certain ancillary services (for example, hosting services) who act as processors. For more information about how these service providers operate, please see section 4 below.
What are the ways of collecting the data?
What are the purposes of the processing of your personal data?
What data do we collect? Identification and contact information. In order to collaborate in any of Our Plantation Project (defined below), You must be registered as a User on our Site. Therefore, in the event that you have not previously registered as a User, you must register as a User in order to contract any of our Services (See section 3.2.). Transaction Data. Any order is payable by credit card and is processed via our external payment service provider. This service provider will receive your name and bank details in order to process payment and will notify us upon receipt of payment. We won’t store your payment information, but We do process your transaction information (i.e. when you paid, when payment was processed and the amount of your payment) for reporting purposes for ten years in combination with your identifying data. What are the purposes of the processing of your personal data? Through the Site You can select the Plantation Project You want to support and select the species of tree(s) you want to be planted. Furthermore, We offer the possibility to add a photo and a message to personalize your tree(s). Your data will be processed to fulfill the above purposes, which may also include administrative, tax, accounting and commercial management of the data. We can also send You updates, changes in our terms and conditions, security alerts, and other communications regarding Our relationship. Therefore, by opting for offering a tree to a third person, your identifying data will be shared with the second person. What are the legal grounds that allow us to process your data? Is the provision of this data obligatory? Execution of the contract. The processing of the data is necessary for the execution of the contract between us. All data requested and processed by the US forby US for the above purposes will be necessary for the purposes indicated. If they are not provided, it will not be possible to perform the Services and to carry out the administrative tasks related to them. The information that you are required to provide will be indicated by an asterisk or similar. Without this information it will not be possible to deal with your enquiries or requests. Please note that if You share personal data (email) of a third person, you warrant that you have their consent to do so. How long do we keep your information? We will process all personal information for the duration of the contractual relationship between the parties. At the end of this period, We will keep this information blockedinformation, blocked, for the periods provided for by law in order to meet any liabilities and to demonstrate compliance with our obligations. Who do we give your personal information to? We do not make any other transfers to carry out this processing other than those generally set out in point 4. Recipients of your personal data. In this regard, We may use service providers for the provision of certain ancillary services (for example, hosting services) who act as processors. For more information about how these service providers operate, please see section 4 below.
What are the ways of collecting the data?
What data do we collect? When you place an order, We collect the following data: Identification and Contact Information. We collect your identifying information (first and last name), email and postal address, and other contact information. Transaction Data. Any purchase is payable by credit/debit card and is processed via our external service provider. We won’t store your payment information, but We do process your transaction information (i.e. when you paid, when payment was processed and the amount of your payment) for reporting purposes for ten years in combination with your identifying data. What are the purposes of the processing of your personal data? Your data will be processed to fulfill the above purposes, which may also include administrative, tax, accounting and commercial management of the data. We can also send You updates, changes in our terms and conditions, security alerts, and other communications regarding Our relationship. What are the legal grounds that allows us to process your data? Is the provision of this data obligatory? Execution of the contract. The processing of the data is necessary for the execution of the contract between us. All data requested and processed by Us for the above purposes will be necessary for the purposes indicated. If they are not provided, it will not be possible to perform the Services and to carry out the administrative tasks related to them. The information that you are required to provide will be indicated by an asterisk or similar. Without this information it will not be possible to deal with your enquiries or requests. How long do we keep your information? We will process all personal information for the duration of the contractual relationship between the parties. At the end of this period, We will keep this information, blocked, for the periods provided for by law in order to meet any liabilities and to demonstrate compliance with our obligations. Who do we give your personal information to? We do not make any other transfers to carry out this processing other than those generally set out in point 4. Recipients of your personal data. In this regard, We may use service providers for the delivery of orders and the provision of certain ancillary services (for example, the services of intermediary providers in the management of payments) who act as processors. For more information about how these service providers operate, please see section 4 below.
What are the ways of collecting the data?
We use cookies or other tracking and tracing tools on this Site to collect information about how users use the Site.
For more information about how we treat you through these tracking tools, please visit our Cookie Policy.
When you are on Our Site, you can share information on social networks such as Facebook, Instagram, Twitter, LinkedIn, via an implemented social plug-in (such as a "Share" button). If you choose to share information via a social plug-in, the following data will be transferred to the relevant social network:
The use of the above information will be carried out to perform the action you have indicated (sharing, "like", etc.), in accordance with the terms and conditions of the corresponding social network. We therefore encourage you to keep yourself informed of the purpose and scope of the collection of information through social plug-ins. If you wish, you can block social plug-ins in your browser settings.
Please note that we have no influence on the information that the social network collects through the use of plug-ins.
WE have a profile on the main social networks such as Facebook, Twitter, Instagram and LinkedIn.
When you become a follower of any of our pages on social networks, the processing of data will be governed by the terms of use, privacy policies and access regulations belonging to the corresponding social network and previously accepted by the user.
WE, in this sense, will process your data for the purposes of correctly managing its presence on the social network, informing you of activities, products or services, as well as for any other purpose that the regulations of the social networks allow.
Please note that we have no influence over the information that the social network collects or how it processes it, so we recommend that you keep yourself informed of the purpose and extent of the collection of information through these social networks.
The specific transfers of personal data we make are explained in Section 3 for each processing operation. In addition to the transfers mentioned above, the following transfers, which affect all processing operations, and their legal basis are explained:
We also inform you that this Privacy Policy only relates to the collection, processing and use of information (relating to personal data) by Us through Your interaction with Our Site. Access to third-party Sites that You may access through links from the Site have their own privacy policies over which We have no control. Therefore, before You provide them with any personal information, We recommend that You inform yourself about their privacy policies.
Some of our service providers are located in countries outside the European Economic Area ("EEA").
The location of these companies outside the EEA implies the existence of an international transfer of your personal data, which could lead to a lower level of protection than that set out in the European regulations. However, We have implemented measures to ensure that such transfers do not result in a lower level of protection of your personal data.
In this regard, service providers outside the EEA have signed the relevant standard contractual clauses approved by the European Commission ("STCs"), an agreement signed between the two entities whereby the non-EU company guarantees that it applies European data protection standards. Therefore, the use of these providers does not result in a lower level of protection of your personal data than the use of providers located in the European Union. You can consult the content of the TCHs at the following link:
The following are the international transfers that We carry out:
Name |
Country |
Transfer mechanism |
Hubspot, Inc. |
USA |
Standard Contractual Clauses |
The Rocket Science Group, Inc. (Mailchimp) |
USA |
Standard Contractual Clauses |
Amazon Web Services (AWS) |
USA |
Standard Contractual Clauses |
Google, LLC |
USA |
Standard Contractual Clauses |
You can exercise the rights guaranteed to you by law in relation to the processing of your personal data by contacting us by emailing legal@tree-nation.com.
Any rights requests we receive will be dealt with as soon as possible and in any event within the maximum time limit set by law from the time we receive them. In some cases, we may need to ask you for a copy of your identity card or other identification document if we need to verify your identity.
Your rights as a stakeholder are as follows:
You may withdraw your consent in relation to all processing based on your consent at any time. However, withdrawal of consent will not affect the lawfulness of the processing based on the consent prior to its withdrawal.
You have the right to know what data is being processed, if any, and, if so, to obtain a copy of it, as well as to obtain information relating to:
You have the right to obtain the rectification of your personal data or to complete them when they are incomplete.
You have the right to request the deletion of your personal data if they are no longer necessary for the purpose for which they were collected or, as the case may be, if we are no longer authorised to process them.
You have the right to request data portability in the case of processing of your data that is based on your consent or the performance of a contract, provided that the processing has been carried out by automated means. In case of exercise of this right, you will receive your personal data in a structured format, commonly used and readable by any electronic device. However, you may also request, where possible, that your data be transferred directly to another company.
You have the right to limit the processing of your data in the following cases:
You have the right to object at any time to the processing of your personal data based on our legitimate interest, including profiling.
Unsubscribe from commercial communications: Remember that at any time you can object to receiving this type of communication by sending us an email to contactus@tree-nation.com. You may also opt out of this list by following the instructions indicated at the bottom of the body of each electronic communication we send you.
Remember that, at any time, and in the event that you consider that we have infringed your right to the protection of your data, you may contact the corresponding Control Authority, in the case of Spain, the Spanish Data Protection Agency (www.agpd.es).
The security of your personal data is a priority for us. For this reason, We have implemented all the necessary security measures to guarantee the effective use and processing of the personal data provided by the user, safeguarding the privacy, confidentiality and integrity of the same and making use of the necessary technical means to avoid the alteration, loss, unauthorizedunauthorised access or processing of your data, according to the state of technology at any given time.
Consequently, we comply with the security standards recommended to protect them. However, it is impossible to fully guarantee their security due to the nature of the Internet and because there may be malicious acts by third parties beyond our control.
We undertake to act promptly and diligently in the event that data security is compromised or compromised and to inform you if relevant.
We may modify the content of the privacy policy at any time when there are modifications that affect the data processing We carry out through this Site. If the revised version includes a material change that affects the processing of your data, we will notify you at least 30 days in advance by posting a notice on our Site or by emailing you. Notwithstanding the foregoing, we recommend that you periodically review this Privacy Policy to be informed of how your personal data is processed and protected, as well as your rights.
This Privacy Policy was amended on 05 October 2023.